Have your say on One Stop Shops and customer contact centre

In another of the consultations on cuts, the council is asking for your views on how to save money on the One Stop Shops and customer services it provides.

The ruling Conservatives' preference is to close the Thornbury One Stop Shop and replace it with a  "digital by default" option. This despite past assertions that the council was committed to retaining a presence in the town. The alternatives suggested are keeping Thornbury open part-time and making either Yate or Patchway also part-time or cutting more staff from the customer service team. Anyone who has struggled to get through to the council on the phone recently will be concerned about the latter option.

You can find out more and have your say here.