Cutting waiting times by shutting out patients

Your Focus Team was shocked to learn that Sirona, who run the Minor Injuries Unit (MIU) in Yate, are being allowed to shut the doors to new patients when they're busy so they can meet their waiting time targets.

Of course there is no guarantee if you're redirected to A&E that you'll be seen any more quickly there than if you'd been allowed to wait at the MIU. Neither Southmead or the Children's Hospital are easy to get to from Yate, especially when injured. This seems to be about meeting targets, not meeting the needs of patients.

Claire Young is asking for your experiences of being turned away by the Yate MIU during the advertised opening hours. Please fill in our short survey  - the more evidence we have, the better we can speak up for you. We have already heard from a number of disgruntled users, including someone who travelled from Thornbury with two young children, only to be told they would have to go to Bristol Children's Hospital, and another who found the unit closed 2 hours early.