Highways officers will assess your request to see if a viable scheme is likely. If it is, it will be added to the Local Transport Investigation List and once a year will be scored and prioritised along with all the other schemes on the list. The 15 highest scoring will be investigated.
Once investigated, three things can happen:
- If there is a simple, low cost solution, that will be programmed to be implemented immediately.
- If a more involved scheme is needed, it will be entered on the Local Transport Priority List.
- If no scheme is recommended, you will be told no further action will be taken.
You can see the lists of possible future Investigation and Implementation schemes online. You can also see the Capital Programme for 2017-18.
You can find out more about the process here.