It looked like good news last Thursday when Wessex Water told Claire Young the dosing system to stop odorous discharges was now in place and operational at Kidney Hill. Unfortunately the next day residents were reporting a bad smell but we gather this had improved by Sunday. Please let Claire know of any problems, as well as reporting them directly to Wessex Water. A copy of their Code of Practice for Enquiries and Complaints can be found on their website.
Prior to the update from Wessex Water, Claire had arranged with the South Glos environmental health team for monitoring tubes to be given to people experiencing odorous gases coming back through the sewers into their houses. In the event of gases coming into a property, these tubes can be used to test the levels. Alison Howard is acting as the contact on this (tel 01454 312195).
Claire has also asked Tulip to produce a summary of their complaints procedure that can be shared with local people and of the planned improvements arising out of the audit carried out by the Environment Agency.
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